Non resident · member #1858
Richard Thorne
Joined 5 Aug 2026 via referral
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Never visited+30
No recorded visit to any facility.
- Unresolved friction on record+18
3 negative interactions logged in the last six months.
- Under-using membership+14
0 visits in 90 days; a non resident membership typically sees at least 2.
- Still in the first two years+10
Joined 0.1 years ago; early-tenure members churn at the highest rate.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$0
No discretionary spend recorded in this window.
Where they go
Visits by facility across the full 24-month record.
No recorded visit to any facility.
Visit cadence
Sep 24 – Aug 26Event attendance
No event registrations on record for this member.
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- negative24 Aug 2026Tom Halloran, Food and Beverage Manager · Survey
Told the front desk they have started booking dinner outside the club on Fridays. Noted on file.
- negative20 Aug 2026Dale Whitcombe, Head Golf Professional · Front desk
Says the pace of play on Saturday mornings has become unbearable.
- negative18 Aug 2026Tom Halloran, Food and Beverage Manager · Front desk
Says the app logs them out constantly and they have given up on using it.
- positive15 Aug 2026Tom Halloran, Food and Beverage Manager · Front desk
Praised the halfway house menu change, the brisket sandwich in particular.
- neutral10 Aug 2026Nora Sinclair, Fitness Manager · Committee
Wanted to know whether the reciprocal list has changed this year. Logged for the committee.
- neutral6 Aug 2026Bethany Cruz, Front Desk · Email
Complimented the reciprocal programme but asked how member tee time priority is protected.