Non resident · member #1841
Barbara Montoya
Joined 17 Apr 2026 via referral
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Still in the first two years+10
Joined 0.4 years ago; early-tenure members churn at the highest rate.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$812
Where they go
Visits by facility across the full 24-month record.
Visit cadence
Sep 24 – Aug 26Event attendance
- President’s Cup 2026 (2)18 Jul 2026attended
- President’s Cup 202627 May 2026attended
- Spring Four-Ball 20265 May 2026attended
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- neutral18 Aug 2026Dale Whitcombe, Head Golf Professional · Email
Wanted to know whether the reciprocal list has changed this year.
- positive6 Jul 2026Nora Sinclair, Fitness Manager · Email
Has not missed a Wednesday ladies day since March.
- neutral2 Jun 2026Priya Venkat, Member Services · Committee
Wanted clarification on the monthly guest limit at the pool.
- positive26 May 2026Priya Venkat, Member Services · Email
Sent flowers to the front desk team after the holiday party. Logged for the committee.