Junior executive · member #1822
Timothy Vandergriff
Joined 13 Dec 2025 via referral
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Still in the first two years+10
Joined 0.7 years ago; early-tenure members churn at the highest rate.
- Unresolved friction on record+8
1 negative interaction logged in the last six months.
- Visit cadence rising-6
Visits up 77% on this member's own baseline.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$2,059
Where they go
Visits by facility across the full 24-month record.
Visit cadence
Sep 24 – Aug 26Event attendance
- Junior Golf Clinic 202630 Jul 2026attended
- Back to School Splash 2026 (3)16 Jul 2026attended
- Movie Night on the Lawn 20266 Jul 2026attended
- Back to School Splash 2026 (2)5 Jul 2026attended
- Family Pool Party 2026 (3)22 Jun 2026attended
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- positive17 Jul 2026Tom Halloran, Food and Beverage Manager · Front desk
Asked about the reciprocal arrangement and whether the guest rate applies to their members too. Membership director to follow up.
- neutral2 Jul 2026Stuart Lang, Tennis Professional · Email
Asked whether the kitchen can accommodate a coeliac guest at a private dinner.
- negative15 Apr 2026Grace Okonjo, Events Coordinator · Phone
Complained that nobody returned their call about a private event enquiry.
- neutral19 Mar 2026Anita Reyes, Front Desk · Survey
Changed the card on file after a fraud alert with their bank.
- neutral17 Mar 2026Marissa Ford, Membership Director · Front desk
Asked what happens to the initiation fee if a member resigns within five years. Membership director to follow up.
- neutral15 Mar 2026Marissa Ford, Membership Director · Phone
Asked whether junior members may use the fitness centre unaccompanied. Awaiting a response from the member.