Social · member #1776
Lauren Lindqvist
Joined 14 Mar 2025 via event
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Unresolved friction on record+13
2 negative interactions logged in the last six months.
- Still in the first two years+10
Joined 1.5 years ago; early-tenure members churn at the highest rate.
- Bringing guests-9
11 guests hosted in 90 days — members who introduce others rarely leave.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$9,910
Where they go
Visits by facility across the full 24-month record.
Visit cadence
Sep 24 – Aug 26Event attendance
- Back to School Splash 2026 (4)25 Aug 2026attended
- Easter Egg Hunt 202618 Aug 2026attended
- Junior Golf Clinic 202630 Jul 2026attended
- Back to School Splash 2026 (3)16 Jul 2026attended
- Movie Night on the Lawn 20266 Jul 2026attended
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- negative23 Jul 2026Raymond Petit, Controller · Phone
Sent a steak back twice on Friday and then asked for the cover to be taken off the bill.
- positive11 Jul 2026Grace Okonjo, Events Coordinator · Front desk
Wrote in to say the valet team went well out of their way during the storm. Member declined a call back.
- positive2 Jul 2026Dale Whitcombe, Head Golf Professional · Email
Asked whether the bring-a-guest offer will run again next summer. Assigned to member services.
- negative27 May 2026Colin Barrow, General Manager · Email
Reported cold showers in the locker room for the third time this month. Raised at the weekly staff meeting.
- positive10 May 2026Grace Okonjo, Events Coordinator · Email
Paid the capital assessment early without being chased. Membership director to follow up.
- neutral20 Oct 2025Anita Reyes, Front Desk · Committee
Requested a paper statement in addition to the emailed one. Noted on file.