Social · member #1759
Yvonne Beaumont
Joined 20 Feb 2025 via referral
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Unresolved friction on record+8
1 negative interaction logged in the last six months.
- Visit cadence rising-6
Visits up 28% on this member's own baseline.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$2,360
Where they go
Visits by facility across the full 24-month record.
Visit cadence
Sep 24 – Aug 26Event attendance
- Easter Egg Hunt 202618 Aug 2026attended
- Junior Golf Clinic 202630 Jul 2026no show
- Back to School Splash 2026 (3)16 Jul 2026attended
- Movie Night on the Lawn 20266 Jul 2026attended
- Back to School Splash 2026 (2)5 Jul 2026attended
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- positive17 Jun 2026Dale Whitcombe, Head Golf Professional · Email
Brought three guests from the reciprocal club and asked whether the tee time cap applies to them.
- negative4 Jun 2026Bethany Cruz, Front Desk · Survey
Feels the food has become the weakest part of the membership and said so plainly.
- neutral7 Mar 2026Tom Halloran, Food and Beverage Manager · Committee
Asked whether the club will be open on the public holiday and at what hours. Member declined a call back.
- neutral31 Dec 2025Colin Barrow, General Manager · Email
Changed the card on file after a fraud alert with their bank.