Social · member #1744
Diane Tremaine
Joined 29 Jan 2025 via referral
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Unresolved friction on record+8
1 negative interaction logged in the last six months.
- Visit cadence rising-6
Visits up 51% on this member's own baseline.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$6,809
Where they go
Visits by facility across the full 24-month record.
Visit cadence
Sep 24 – Aug 26Event attendance
- Family Pool Party 2026 (2)16 Apr 2026attended
- Halloween Costume Party 2026 (3)3 Apr 2026attended
- Family Pool Party 202610 Mar 2026attended
- Father-Son Scramble 202624 Feb 2026attended
- Trivia Night 202619 Feb 2026attended
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- negative30 May 2026Stuart Lang, Tennis Professional · Email
Says the menu has not changed since the winter and the specials repeat weekly.
- neutral13 Aug 2025Priya Venkat, Member Services · Email
Asked to come off the golf newsletter but stay on club-wide notices.
- neutral3 Jun 2025Priya Venkat, Member Services · Email
Said they joined for the golf but cannot get into a game and does not know anybody yet.
- neutral11 Apr 2025Anita Reyes, Front Desk · Committee
Confirmed their son’s age band for junior competition eligibility.