Non resident · member #1708
Diane Weissman
Joined 4 Aug 2024 via waitlist
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Visit cadence rising-6
Visits up 87% on this member's own baseline.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$3,094
Where they go
Visits by facility across the full 24-month record.
Visit cadence
Sep 24 – Aug 26Event attendance
- Family Pool Party 2026 (3)22 Jun 2026attended
- Spring Four-Ball 2026 (2)3 Jun 2026attended
- Cigar and Scotch Evening 202631 May 2026attended
- Back to School Splash 202623 Apr 2026attended
- Ladies Member-Member 20256 Sep 2025attended
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- neutral28 Jun 2026Marissa Ford, Membership Director · Phone
Booked the family for Easter brunch, then moved to the later sitting. Member declined a call back.
- neutral27 May 2026Board Secretary · Front desk
Asked about the process for putting a membership on hold during a sabbatical. Copied to food and beverage.
- positive6 Dec 2024Dale Whitcombe, Head Golf Professional · Committee
Stopped by the shop to thank Dale for the fitting. Says the new irons have taken four strokes off. Escalated to the general manager.
- positive14 Nov 2024Tom Halloran, Food and Beverage Manager · Front desk
Stayed after the member meeting to thank the board for being straight about the pool project.