Full golf · member #1690
Theodora Yardley
Joined 23 Jun 2024 via event
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Bringing guests-9
20 guests hosted in 90 days — members who introduce others rarely leave.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$19,719
Where they go
Visits by facility across the full 24-month record.
Visit cadence
Sep 24 – Aug 26Event attendance
- Easter Egg Hunt 202618 Aug 2026attended
- Independence Day Cookout 20261 Aug 2026attended
- Junior Golf Clinic 202630 Jul 2026attended
- President’s Cup 2026 (2)18 Jul 2026attended
- Back to School Splash 2026 (2)5 Jul 2026attended
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- neutral6 Aug 2026Dale Whitcombe, Head Golf Professional · Email
Requested a locker closer to the entrance for mobility reasons.
- neutral6 Jul 2026Nora Sinclair, Fitness Manager · Front desk
Asked for a copy of last year’s statement for their accountant. No action requested.
- neutral18 Jun 2026Stuart Lang, Tennis Professional · Survey
Asked whether the kitchen can accommodate a coeliac guest at a private dinner. Flagged for the GM.
- neutral11 Dec 2025Colin Barrow, General Manager · Phone
Booked the family for Easter brunch, then moved to the later sitting.