Social · member #1685
Rosalind Rangarajan
Joined 23 May 2024 via referral
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Unresolved friction on record+13
2 negative interactions logged in the last six months.
- Visit cadence rising-6
Visits up 35% on this member's own baseline.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$5,180
Where they go
Visits by facility across the full 24-month record.
Visit cadence
Sep 24 – Aug 26Event attendance
- Back to School Splash 2026 (4)25 Aug 2026attended
- Easter Egg Hunt 202618 Aug 2026no show
- Independence Day Cookout 20261 Aug 2026attended
- Back to School Splash 2026 (3)16 Jul 2026attended
- Back to School Splash 2026 (2)5 Jul 2026no show
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- negative3 Jul 2026Colin Barrow, General Manager · Phone
Feels the board has not answered the questions raised at the last meeting.
- neutral31 May 2026Marissa Ford, Membership Director · Survey
Called to confirm the dress code for the club championship dinner.
- negative4 May 2026Nora Sinclair, Fitness Manager · Phone
Unhappy about the dues increase and said it was communicated late and badly. Logged for the committee.
- neutral23 Feb 2026Stuart Lang, Tennis Professional · Front desk
Retired member asked for a daytime tennis group and was told to check back in the spring.