Full golf · member #1679
Nathan Granville
Joined 10 Apr 2024 via waitlist
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Visit cadence falling+14
22 visits in the last 90 days against a personal baseline of 32.1 — down 31%.
- Unresolved friction on record+8
1 negative interaction logged in the last six months.
- Bringing guests-9
17 guests hosted in 90 days — members who introduce others rarely leave.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$7,775
Where they go
Visits by facility across the full 24-month record.
Visit cadence
Sep 24 – Aug 26Event attendance
- Junior Golf Clinic 202630 Jul 2026attended
- Back to School Splash 2026 (3)16 Jul 2026no show
- Movie Night on the Lawn 20266 Jul 2026attended
- Back to School Splash 2026 (2)5 Jul 2026attended
- Ryder Cup Match Play 20269 Jun 2026attended
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- negative23 Jul 2026Tom Halloran, Food and Beverage Manager · Email
Feels the club has become louder and less relaxed since the family membership push.
- neutral8 Oct 2025Colin Barrow, General Manager · Email
Asked whether the range would stay open during the aeration window.
- negative5 Oct 2025Dale Whitcombe, Head Golf Professional · Email
Unhappy the championship pairings were posted late and were wrong when they appeared.