Full golf · member #1674
Amy Papadakis
Joined 6 Mar 2024 via event
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Unresolved friction on record+8
1 negative interaction logged in the last six months.
- Bringing guests-9
36 guests hosted in 90 days — members who introduce others rarely leave.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$26,041
Where they go
Visits by facility across the full 24-month record.
Visit cadence
Sep 24 – Aug 26Event attendance
- Back to School Splash 2026 (4)25 Aug 2026no show
- President’s Cup 2026 (2)18 Jul 2026attended
- Back to School Splash 2026 (3)16 Jul 2026attended
- Back to School Splash 2026 (2)5 Jul 2026attended
- Family Pool Party 2026 (3)22 Jun 2026attended
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- positive11 May 2026Bethany Cruz, Front Desk · Email
Paid the capital assessment early without being chased. Raised at the weekly staff meeting.
- negative25 Apr 2026Priya Venkat, Member Services · Front desk
Their family has stopped using the dining room entirely since the winter.
- neutral8 Feb 2025Bethany Cruz, Front Desk · Front desk
Wanted to know whether the courts are lit for evening play through the winter.
- positive23 Dec 2024Priya Venkat, Member Services · Front desk
Asked to book the private dining room for a fiftieth birthday in the spring.
- neutral8 Oct 2024Marissa Ford, Membership Director · Front desk
Enquired about adding a spouse mid-year and how the dues would be prorated.
- positive27 Sep 2024Marissa Ford, Membership Director · Phone
Brought a prospective member to lunch unprompted and gave them the full tour.