Full golf · member #1664
Kevin Lockhart
Joined 27 Dec 2023 via legacy
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Unresolved friction on record+8
1 negative interaction logged in the last six months.
- Bringing guests-9
55 guests hosted in 90 days — members who introduce others rarely leave.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$20,781
Where they go
Visits by facility across the full 24-month record.
Visit cadence
Sep 24 – Aug 26Event attendance
- Back to School Splash 2026 (4)25 Aug 2026attended
- Easter Egg Hunt 202618 Aug 2026attended
- Independence Day Cookout 20261 Aug 2026attended
- Junior Golf Clinic 202630 Jul 2026attended
- President’s Cup 2026 (2)18 Jul 2026attended
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- negative14 Jun 2026Raymond Petit, Controller · Front desk
Feels the food has become the weakest part of the membership and said so plainly.
- neutral13 Apr 2026Dale Whitcombe, Head Golf Professional · Phone
Confirmed they will be travelling for most of July and asked us to hold event mail.
- positive31 Dec 2025Bethany Cruz, Front Desk · Front desk
Paid the capital assessment early without being chased.
- positive21 Dec 2025Colin Barrow, General Manager · Email
Signed up for the couples league within an hour of the email going out. Assigned to member services.
- positive13 Jul 2025Grace Okonjo, Events Coordinator · Email
Has been bringing the same two guests every other Friday and asked about reciprocal cards for them.
- negative11 Oct 2024Bethany Cruz, Front Desk · Front desk
Says the app logs them out constantly and they have given up on using it.