Full golf · member #1618
Brian Yamashita
Joined 27 Jun 2023 via waitlist
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Bringing guests-9
6 guests hosted in 90 days — members who introduce others rarely leave.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$9,062
Where they go
Visits by facility across the full 24-month record.
Visit cadence
Sep 24 – Aug 26Event attendance
- Movie Night on the Lawn 20266 Jul 2026attended
- Father-Son Scramble 2026 (2)25 Jun 2026attended
- Derby Day Party 20264 Jun 2026attended
- Cigar and Scotch Evening 202631 May 2026attended
- President’s Cup 202627 May 2026attended
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- neutral7 Jun 2025Marissa Ford, Membership Director · Phone
Called about a duplicate charge on the November statement. Posting error, resolved same day.
- neutral12 May 2025Grace Okonjo, Events Coordinator · Email
Asked to come off the golf newsletter but stay on club-wide notices.
- neutral1 May 2025Marissa Ford, Membership Director · Email
Asked whether junior members may use the fitness centre unaccompanied. Escalated to the general manager.
- neutral8 Mar 2025Board Secretary · Email
Requested a locker closer to the entrance for mobility reasons.
- neutral27 Nov 2024Dale Whitcombe, Head Golf Professional · Committee
Wanted to know whether the courts are lit for evening play through the winter. Logged for the committee.