Full golf · member #1582
Hugh Northcote
Joined 4 Dec 2022 via waitlist
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Bringing guests-9
5 guests hosted in 90 days — members who introduce others rarely leave.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$6,250
Where they go
Visits by facility across the full 24-month record.
Visit cadence
Sep 24 – Aug 26Event attendance
- Back to School Splash 2026 (2)5 Jul 2026attended
- Family Pool Party 2026 (3)22 Jun 2026attended
- Spring Four-Ball 2026 (2)3 Jun 2026attended
- Spring Four-Ball 20265 May 2026attended
- Junior Club Championship 20266 Apr 2026attended
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- neutral25 Jul 2026Raymond Petit, Controller · Front desk
Asked whether junior members may use the fitness centre unaccompanied.
- positive2 May 2026Bethany Cruz, Front Desk · Front desk
Told the professional they are playing more golf now than at any point since retiring.
- positive16 Oct 2025Anita Reyes, Front Desk · Front desk
Brought a prospective member to lunch unprompted and gave them the full tour. Noted on file.
- negative16 Feb 2025Dale Whitcombe, Head Golf Professional · Front desk
Reported the same billing error twice and says nobody has come back to them.
- negative26 Sep 2024Bethany Cruz, Front Desk · Phone
Says the app logs them out constantly and they have given up on using it. Nothing outstanding.