Full golf · member #1572
Nathan Lindqvist
Joined 26 Oct 2022 via referral
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Bringing guests-9
31 guests hosted in 90 days — members who introduce others rarely leave.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$15,234
Where they go
Visits by facility across the full 24-month record.
Visit cadence
Sep 24 – Aug 26Event attendance
- Independence Day Cookout 20261 Aug 2026attended
- Junior Golf Clinic 202630 Jul 2026attended
- President’s Cup 2026 (2)18 Jul 2026attended
- Back to School Splash 2026 (3)16 Jul 2026attended
- Movie Night on the Lawn 20266 Jul 2026attended
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- positive12 Sep 2025Bethany Cruz, Front Desk · Front desk
Praised the halfway house menu change, the brisket sandwich in particular.
- neutral12 Aug 2025Stuart Lang, Tennis Professional · Front desk
Enquired about changing membership category at renewal.
- neutral9 Jun 2025Nora Sinclair, Fitness Manager · Phone
Requested a locker closer to the entrance for mobility reasons.
- positive5 May 2025Raymond Petit, Controller · Phone
Said the pool staff were exceptional with their grandchildren over the long weekend.
- positive13 Mar 2025Marissa Ford, Membership Director · Email
Has been bringing the same two guests every other Friday and asked about reciprocal cards for them.
- positive24 Feb 2025Nora Sinclair, Fitness Manager · Front desk
Offered to chair the greens committee if a seat comes open. Raised at the weekly staff meeting.