Social · member #1563
Rachel Wentworth
Joined 30 Sep 2022 via waitlist
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Unresolved friction on record+8
1 negative interaction logged in the last six months.
- Bringing guests-9
5 guests hosted in 90 days — members who introduce others rarely leave.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$5,585
Where they go
Visits by facility across the full 24-month record.
Visit cadence
Sep 24 – Aug 26Event attendance
- Junior Golf Clinic 202630 Jul 2026attended
- Back to School Splash 2026 (3)16 Jul 2026attended
- Back to School Splash 2026 (2)5 Jul 2026attended
- Halloween Costume Party 2026 (3)3 Apr 2026attended
- Family Pool Party 202610 Mar 2026attended
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- positive12 Apr 2026Nora Sinclair, Fitness Manager · Front desk
Signed up for the couples league within an hour of the email going out.
- negative17 Mar 2026Colin Barrow, General Manager · Email
Said the kitchen sent out three of four mains wrong at a table of eight.
- neutral1 Jul 2025Tom Halloran, Food and Beverage Manager · Front desk
Left a jacket in the locker room; returned to them the following week. Copied to food and beverage.
- neutral11 Apr 2025Dale Whitcombe, Head Golf Professional · Front desk
Requested a locker closer to the entrance for mobility reasons.
- negative11 Nov 2024Anita Reyes, Front Desk · Survey
Complained the fitness centre air conditioning has been unreliable since June. Passed to the golf shop.