Full golf · member #1553
Yvonne Iverson
Joined 30 Jul 2022 via event
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Bringing guests-9
9 guests hosted in 90 days — members who introduce others rarely leave.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$9,665
Where they go
Visits by facility across the full 24-month record.
Visit cadence
Sep 24 – Aug 26Event attendance
- Easter Egg Hunt 202618 Aug 2026no show
- Junior Golf Clinic 202630 Jul 2026attended
- President’s Cup 2026 (2)18 Jul 2026no show
- Back to School Splash 2026 (3)16 Jul 2026attended
- Ryder Cup Match Play 20269 Jun 2026attended
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- positive13 Feb 2026Colin Barrow, General Manager · Committee
Volunteered for the junior golf clinic again this summer, third year running. Flagged for the GM.
- positive28 Dec 2025Grace Okonjo, Events Coordinator · Phone
Asked to book the private dining room for a fiftieth birthday in the spring. No action requested.
- negative5 Aug 2025Grace Okonjo, Events Coordinator · Front desk
Said the halfway house was shut on a Saturday afternoon with no signage.
- neutral26 Apr 2025Stuart Lang, Tennis Professional · Email
Asked for a copy of last year’s statement for their accountant.