Full golf · member #1536
Peter Driscoll
Joined 22 May 2022 via referral
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Unresolved friction on record+8
1 negative interaction logged in the last six months.
- Bringing guests-9
8 guests hosted in 90 days — members who introduce others rarely leave.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$19,075
Where they go
Visits by facility across the full 24-month record.
Visit cadence
Sep 24 – Aug 26Event attendance
- Independence Day Cookout 20261 Aug 2026attended
- Movie Night on the Lawn 20266 Jul 2026attended
- Back to School Splash 2026 (2)5 Jul 2026attended
- Father-Son Scramble 2026 (2)25 Jun 2026no show
- Family Pool Party 2026 (3)22 Jun 2026attended
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- neutral26 Aug 2026Anita Reyes, Front Desk · Front desk
Left a jacket in the locker room; returned to them the following week. Nothing outstanding.
- positive12 Aug 2026Marissa Ford, Membership Director · Email
Signed up for the couples league within an hour of the email going out. Front desk to note the preference on the account.
- positive12 Aug 2026Anita Reyes, Front Desk · Survey
Very positive about the summer guest promotion; has used it four times already.
- negative10 May 2026Colin Barrow, General Manager · Email
Says the bar is now the only reliable part of an evening here.
- positive2 Mar 2026Grace Okonjo, Events Coordinator · Front desk
Stayed after the member meeting to thank the board for being straight about the pool project.
- positive17 Feb 2026Anita Reyes, Front Desk · Front desk
Offered to chair the greens committee if a seat comes open.