Full golf · member #1524
Justin Underhill
Joined 13 Feb 2022 via event
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Unresolved friction on record+8
1 negative interaction logged in the last six months.
- Bringing guests-9
25 guests hosted in 90 days — members who introduce others rarely leave.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$12,286
Where they go
Visits by facility across the full 24-month record.
Visit cadence
Sep 24 – Aug 26Event attendance
- Independence Day Cookout 20261 Aug 2026no show
- Junior Golf Clinic 202630 Jul 2026attended
- President’s Cup 2026 (2)18 Jul 2026no show
- Back to School Splash 2026 (3)16 Jul 2026attended
- Movie Night on the Lawn 20266 Jul 2026attended
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- negative23 May 2026Priya Venkat, Member Services · Front desk
Complained the fitness centre air conditioning has been unreliable since June.
- positive9 Aug 2025Tom Halloran, Food and Beverage Manager · Survey
Requested a second locker for their son, who has started playing weekly. Will revisit at renewal.
- neutral9 Aug 2025Raymond Petit, Controller · Front desk
Enquired about parking during the works on the north entrance. Member declined a call back.
- positive31 Dec 2024Grace Okonjo, Events Coordinator · Email
Their company has taken a table at the charity scramble for the third year.