Social · member #1516
Eric Aguilar
Joined 18 Dec 2021 via waitlist
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Unresolved friction on record+8
1 negative interaction logged in the last six months.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$3,867
Where they go
Visits by facility across the full 24-month record.
Visit cadence
Sep 24 – Aug 26Event attendance
- Back to School Splash 2026 (4)25 Aug 2026attended
- Independence Day Cookout 20261 Aug 2026attended
- Back to School Splash 2026 (3)16 Jul 2026attended
- Back to School Splash 202623 Apr 2026attended
- Budget and Dues Presentation 202612 Mar 2026attended
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- neutral9 Jul 2026Stuart Lang, Tennis Professional · Phone
Asked what happens to the initiation fee if a member resigns within five years.
- negative26 May 2026Dale Whitcombe, Head Golf Professional · Phone
Complained that nobody returned their call about a private event enquiry. Noted on file.
- neutral11 Nov 2025Nora Sinclair, Fitness Manager · Front desk
Asked about the process for putting a membership on hold during a sabbatical. Nothing outstanding.