Social · member #1484
Victor Vandergriff
Joined 10 Jun 2021 via waitlist
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Visit cadence falling+21
5 visits in the last 90 days against a personal baseline of 9.4 — down 47%.
- Unresolved friction on record+8
1 negative interaction logged in the last six months.
- Long tenure-2
5 years of membership.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$1,633
Where they go
Visits by facility across the full 24-month record.
Visit cadence
Sep 24 – Aug 26Event attendance
- Easter Egg Hunt 202618 Aug 2026attended
- Junior Golf Clinic 202630 Jul 2026attended
- Back to School Splash 2026 (3)16 Jul 2026attended
- Back to School Splash 202623 Apr 2026attended
- Family Pool Party 2026 (2)16 Apr 2026attended
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- negative20 Jun 2026Priya Venkat, Member Services · Survey
Reported the same billing error twice and says nobody has come back to them.
- neutral14 Jun 2026Nora Sinclair, Fitness Manager · Email
Complimented the reciprocal programme but asked how member tee time priority is protected. Noted on file.
- neutral6 Mar 2025Anita Reyes, Front Desk · Phone
Enquired about adding a spouse mid-year and how the dues would be prorated.
- neutral12 Jan 2025Anita Reyes, Front Desk · Front desk
Confirmed they will be travelling for most of July and asked us to hold event mail.
- neutral1 Oct 2024Tom Halloran, Food and Beverage Manager · Survey
Asked whether the range would stay open during the aeration window.