Corporate · member #1470
Hugh Hawthorne
Joined 3 Apr 2021 via corporate
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Unresolved friction on record+8
1 negative interaction logged in the last six months.
- Long tenure-2
5 years of membership.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$3,041
Where they go
Visits by facility across the full 24-month record.
Visit cadence
Sep 24 – Aug 26Event attendance
- President’s Cup 202627 May 2026attended
- Member-Guest Invitational 202630 Mar 2026attended
- New Member Reception 202620 Mar 2026attended
- Halloween Costume Party 20269 Feb 2026attended
- Live Jazz on the Terrace 202619 Jan 2026attended
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- negative30 Jun 2026Dale Whitcombe, Head Golf Professional · Email
Asked what the plan is for the kitchen, because the last three meals have been poor.
- positive30 Apr 2026Grace Okonjo, Events Coordinator · Email
Stopped by the shop to thank Dale for the fitting. Says the new irons have taken four strokes off.
- positive12 Aug 2025Tom Halloran, Food and Beverage Manager · Email
Offered to chair the greens committee if a seat comes open.