Social · member #1447
Yvonne Vandergriff
Joined 7 Nov 2020 via event
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Unresolved friction on record+8
1 negative interaction logged in the last six months.
- Long tenure-3
6 years of membership.
- Bringing guests-9
6 guests hosted in 90 days — members who introduce others rarely leave.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$7,632
Where they go
Visits by facility across the full 24-month record.
Visit cadence
Sep 24 – Aug 26Event attendance
- Junior Golf Clinic 202630 Jul 2026attended
- Back to School Splash 2026 (2)5 Jul 2026attended
- Father-Son Scramble 2026 (2)25 Jun 2026attended
- Family Pool Party 2026 (3)22 Jun 2026attended
- Derby Day Party 20264 Jun 2026no show
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- positive14 Jun 2026Nora Sinclair, Fitness Manager · Front desk
Said the pool staff were exceptional with their grandchildren over the long weekend. Member declined a call back.
- neutral16 Apr 2026Dale Whitcombe, Head Golf Professional · Front desk
Called to confirm the dress code for the club championship dinner.
- negative12 Apr 2026Dale Whitcombe, Head Golf Professional · Committee
Complained the Sunday brunch has been cut back with no reduction in price.
- positive19 Mar 2026Marissa Ford, Membership Director · Front desk
Volunteered for the junior golf clinic again this summer, third year running.
- neutral1 Sep 2025Tom Halloran, Food and Beverage Manager · Front desk
Asked for a copy of last year’s statement for their accountant.
- neutral20 Jun 2025Raymond Petit, Controller · Phone
Booked the family for Easter brunch, then moved to the later sitting.