Corporate · member #1445
Ryan Devereaux
Joined 24 Oct 2020 via corporate
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Unresolved friction on record+8
1 negative interaction logged in the last six months.
- Long tenure-3
6 years of membership.
- Bringing guests-9
5 guests hosted in 90 days — members who introduce others rarely leave.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$6,733
Where they go
Visits by facility across the full 24-month record.
Visit cadence
Sep 24 – Aug 26Event attendance
- President’s Cup 2026 (2)18 Jul 2026attended
- Back to School Splash 2026 (3)16 Jul 2026attended
- Movie Night on the Lawn 20266 Jul 2026attended
- Ryder Cup Match Play 20269 Jun 2026attended
- Derby Day Party 20264 Jun 2026attended
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- neutral21 Jul 2026Marissa Ford, Membership Director · Front desk
Asked what happens to the initiation fee if a member resigns within five years.
- negative20 Jun 2026Marissa Ford, Membership Director · Front desk
Complained the kitchen took over an hour on a Tuesday with a half-empty room. Copied to food and beverage.
- neutral7 Mar 2026Raymond Petit, Controller · Survey
Requested that club correspondence go to their personal address rather than work.
- neutral23 Dec 2025Marissa Ford, Membership Director · Front desk
Requested a locker closer to the entrance for mobility reasons. Will revisit at renewal.
- negative2 Oct 2025Tom Halloran, Food and Beverage Manager · Phone
Says the booking system loses their preferences every single time. Will revisit at renewal.
- neutral23 May 2025Raymond Petit, Controller · Front desk
Requested that club correspondence go to their personal address rather than work.