Non resident · member #1442
Kevin Ziegler
Joined 8 Sep 2020 via legacy
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Long tenure-3
6 years of membership.
- Visit cadence rising-6
Visits up 62% on this member's own baseline.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$1,253
Where they go
Visits by facility across the full 24-month record.
Visit cadence
Sep 24 – Aug 26Event attendance
- Easter Egg Hunt 202618 Aug 2026attended
- Back to School Splash 2026 (3)16 Jul 2026attended
- Movie Night on the Lawn 20266 Jul 2026no show
- Spring Four-Ball 2026 (2)3 Jun 2026attended
- Member-Guest Invitational 202630 Mar 2026attended
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- neutral22 Jun 2026Colin Barrow, General Manager · Front desk
Requested the club history booklet as a family gift.
- neutral2 Mar 2026Priya Venkat, Member Services · Email
Asked whether the club will be open on the public holiday and at what hours. Passed to the golf shop.
- negative4 Feb 2026Raymond Petit, Controller · Email
Reported cold food twice in one week. Did not want it comped, wanted it noted. Passed to the golf shop.
- neutral12 Aug 2025Colin Barrow, General Manager · Phone
Wanted to know whether the reciprocal list has changed this year. Awaiting a response from the member.
- neutral5 Mar 2025Grace Okonjo, Events Coordinator · Front desk
Wanted to know whether the reciprocal list has changed this year.