Corporate · member #1428
Timothy Wexford
Joined 20 Jan 2020 via corporate
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Visit cadence falling+21
2 visits in the last 90 days against a personal baseline of 3.7 — down 46%.
- Discretionary spend dropping+20
$129 in the last 90 days against a personal baseline of $385.
- Unresolved friction on record+8
1 negative interaction logged in the last six months.
- Long tenure-4
7 years of membership.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$1,431
Where they go
Visits by facility across the full 24-month record.
Visit cadence
Sep 24 – Aug 26Event attendance
- Ryder Cup Match Play 20269 Jun 2026no show
- Back to School Splash 202623 Apr 2026attended
- Halloween Costume Party 2026 (3)3 Apr 2026attended
- Trivia Night 202619 Feb 2026attended
- Quarterly Member Forum 20252 Mar 2025attended
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- neutral20 Aug 2026Stuart Lang, Tennis Professional · Phone
Wanted clarification on the monthly guest limit at the pool. Copied to food and beverage.
- negative11 May 2026Dale Whitcombe, Head Golf Professional · Email
Unhappy about the dues increase and said it was communicated late and badly.
- neutral4 Apr 2026Anita Reyes, Front Desk · Email
Asked whether the kitchen can accommodate a coeliac guest at a private dinner.
- neutral5 Jun 2025Bethany Cruz, Front Desk · Front desk
Enquired about parking during the works on the north entrance. Logged for the committee.
- neutral29 Jan 2025Board Secretary · Front desk
Asked whether the club will be open on the public holiday and at what hours.