Corporate · member #1422
Adriana Ingram
Joined 16 Nov 2019 via corporate
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Unresolved friction on record+8
1 negative interaction logged in the last six months.
- Long tenure-4
7 years of membership.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$3,739
Where they go
Visits by facility across the full 24-month record.
Visit cadence
Sep 24 – Aug 26Event attendance
- Easter Egg Hunt 202618 Aug 2026attended
- Ryder Cup Match Play 20269 Jun 2026no show
- Derby Day Party 20264 Jun 2026attended
- President’s Cup 202627 May 2026attended
- Junior Club Championship 20266 Apr 2026attended
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- negative22 Apr 2026Board Secretary · Front desk
Complained the kitchen took over an hour on a Tuesday with a half-empty room.
- negative21 Mar 2025Board Secretary · Email
Reported that the junior programme has become too competitive for their child. Logged for the committee.