Full golf · member #1390
Theodora Kendrick
Joined 21 Oct 2018 via referral
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Unresolved friction on record+13
2 negative interactions logged in the last six months.
- Long tenure-5
8 years of membership.
- Bringing guests-9
7 guests hosted in 90 days — members who introduce others rarely leave.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$6,449
Where they go
Visits by facility across the full 24-month record.
Visit cadence
Sep 24 – Aug 26Event attendance
- Back to School Splash 2026 (4)25 Aug 2026attended
- Independence Day Cookout 20261 Aug 2026attended
- President’s Cup 2026 (2)18 Jul 2026attended
- Back to School Splash 2026 (3)16 Jul 2026attended
- Father-Son Scramble 2026 (2)25 Jun 2026attended
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- negative1 Aug 2026Dale Whitcombe, Head Golf Professional · Survey
Objected to the roof assessment arriving with no warning. Escalated to the general manager.
- negative7 May 2026Anita Reyes, Front Desk · Committee
Said the kitchen sent out three of four mains wrong at a table of eight.
- neutral13 Oct 2025Bethany Cruz, Front Desk · Phone
Asked what happens to the initiation fee if a member resigns within five years.
- positive17 Sep 2025Anita Reyes, Front Desk · Front desk
Praised the halfway house menu change, the brisket sandwich in particular. Copied to food and beverage.
- neutral3 Apr 2025Bethany Cruz, Front Desk · Email
Requested the club history booklet as a family gift.