Corporate · member #1380
Victor Everhart
Joined 9 Jun 2018 via corporate
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Discretionary spend dropping+16
$436 in the last 90 days against a personal baseline of $967.
- Long tenure-5
8 years of membership.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$2,704
Where they go
Visits by facility across the full 24-month record.
Visit cadence
Sep 24 – Aug 26Event attendance
- President’s Cup 2026 (2)18 Jul 2026attended
- Ladies Member-Member 202613 May 2026attended
- Casino Night 202624 Mar 2026attended
- Chef’s Table Tasting 20262 Jan 2026attended
- Trivia Night 202529 Dec 2025attended
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- positive12 Jul 2026Raymond Petit, Controller · Email
Signed up for the couples league within an hour of the email going out. Copied to food and beverage.
- positive9 Jul 2026Anita Reyes, Front Desk · Email
Brought a prospective member to lunch unprompted and gave them the full tour. Member declined a call back.
- neutral24 Apr 2025Raymond Petit, Controller · Phone
Asked whether junior members may use the fitness centre unaccompanied. Will revisit at renewal.
- positive12 Nov 2024Nora Sinclair, Fitness Manager · Phone
Told the front desk the mobile tee sheet is a huge improvement on the old phone system.
- positive20 Oct 2024Anita Reyes, Front Desk · Email
Wrote in to say the valet team went well out of their way during the storm.