Full golf · member #1340
Douglas Ingram
Joined 5 Jun 2017 via event
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Unresolved friction on record+8
1 negative interaction logged in the last six months.
- Long tenure-6
9 years of membership.
- Bringing guests-9
7 guests hosted in 90 days — members who introduce others rarely leave.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$14,398
Where they go
Visits by facility across the full 24-month record.
Visit cadence
Sep 24 – Aug 26Event attendance
- Junior Golf Clinic 202630 Jul 2026attended
- President’s Cup 2026 (2)18 Jul 2026attended
- Movie Night on the Lawn 20266 Jul 2026attended
- Father-Son Scramble 2026 (2)25 Jun 2026attended
- Derby Day Party 20264 Jun 2026attended
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- negative9 Jul 2026Marissa Ford, Membership Director · Phone
Reported cold food twice in one week. Did not want it comped, wanted it noted.
- positive12 Dec 2025Nora Sinclair, Fitness Manager · Front desk
Their daughter made the high school team and they credited the junior programme for it.
- neutral19 Oct 2025Tom Halloran, Food and Beverage Manager · Front desk
Called to confirm the dress code for the club championship dinner.
- neutral9 Mar 2025Dale Whitcombe, Head Golf Professional · Survey
Called about a duplicate charge on the November statement. Posting error, resolved same day. Member declined a call back.