Social · member #1327
Elizabeth Beaumont
Joined 27 Feb 2017 via waitlist
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Unresolved friction on record+8
1 negative interaction logged in the last six months.
- Visit cadence rising-6
Visits up 72% on this member's own baseline.
- Long tenure-7
10 years of membership.
- Bringing guests-9
6 guests hosted in 90 days — members who introduce others rarely leave.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$5,356
Where they go
Visits by facility across the full 24-month record.
Visit cadence
Sep 24 – Aug 26Event attendance
- Easter Egg Hunt 202618 Aug 2026attended
- Independence Day Cookout 20261 Aug 2026attended
- Back to School Splash 2026 (3)16 Jul 2026attended
- Back to School Splash 2026 (2)5 Jul 2026no show
- Family Pool Party 2026 (3)22 Jun 2026attended
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- positive5 Mar 2026Nora Sinclair, Fitness Manager · Survey
Brought her parents to Sunday brunch and asked whether we could hold the same table monthly.
- negative5 Mar 2026Raymond Petit, Controller · Committee
Asked whether we are recruiting a new executive chef and when that is likely to land. Nothing outstanding.
- positive25 Oct 2025Stuart Lang, Tennis Professional · Phone
Wrote in to say the valet team went well out of their way during the storm.
- neutral1 Oct 2025Grace Okonjo, Events Coordinator · Phone
Asked whether the club will be open on the public holiday and at what hours.
- positive21 Jan 2025Tom Halloran, Food and Beverage Manager · Phone
Says the fitness centre refresh is the reason they renewed the family membership.