Corporate · member #1319
Carolyn Devereaux
Joined 14 Dec 2016 via corporate
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Unresolved friction on record+8
1 negative interaction logged in the last six months.
- Visit cadence rising-6
Visits up 54% on this member's own baseline.
- Long tenure-7
10 years of membership.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$4,008
Where they go
Visits by facility across the full 24-month record.
Visit cadence
Sep 24 – Aug 26Event attendance
- Budget and Dues Presentation 2026 (2)18 Jun 2026attended
- Spring Four-Ball 2026 (2)3 Jun 2026attended
- Ladies Member-Member 202613 May 2026attended
- Spring Four-Ball 20265 May 2026attended
- Wine Dinner: Northern Rhone 202612 Jan 2026attended
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- negative25 Aug 2026Anita Reyes, Front Desk · Phone
Complained the Sunday brunch has been cut back with no reduction in price.
- neutral15 Aug 2026Bethany Cruz, Front Desk · Survey
Asked what happens to the initiation fee if a member resigns within five years.
- neutral21 May 2025Anita Reyes, Front Desk · Phone
Asked whether the range would stay open during the aeration window.
- neutral12 Feb 2025Grace Okonjo, Events Coordinator · Email
Asked whether the range would stay open during the aeration window.
- positive13 Jan 2025Raymond Petit, Controller · Email
Wrote in to say the valet team went well out of their way during the storm.