Social · member #1304
Andrew Kilgore
Joined 2 Oct 2015 via waitlist
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Unresolved friction on record+8
1 negative interaction logged in the last six months.
- Visit cadence rising-6
Visits up 38% on this member's own baseline.
- Long tenure-8
11 years of membership.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$3,620
Where they go
Visits by facility across the full 24-month record.
Visit cadence
Sep 24 – Aug 26Event attendance
- Easter Egg Hunt 202618 Aug 2026attended
- Independence Day Cookout 20261 Aug 2026attended
- Junior Golf Clinic 202630 Jul 2026attended
- Back to School Splash 2026 (2)5 Jul 2026attended
- Family Pool Party 2026 (3)22 Jun 2026attended
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- positive19 Jun 2026Tom Halloran, Food and Beverage Manager · Survey
Sent flowers to the front desk team after the holiday party.
- negative18 May 2026Tom Halloran, Food and Beverage Manager · Email
Reported cold food twice in one week. Did not want it comped, wanted it noted. Nothing outstanding.
- neutral19 Jan 2026Anita Reyes, Front Desk · Email
Asked about the timeline for the short game area.
- neutral13 Jun 2025Bethany Cruz, Front Desk · Survey
Asked about the process for putting a membership on hold during a sabbatical.
- neutral25 Feb 2025Grace Okonjo, Events Coordinator · Front desk
Requested the club history booklet as a family gift.