Junior executive · member #1300
Scott Chastain
Joined 25 May 2015 via waitlist
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Long tenure-8
11 years of membership.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$1,626
Where they go
Visits by facility across the full 24-month record.
Visit cadence
Sep 24 – Aug 26Event attendance
- Junior Golf Clinic 202630 Jul 2026attended
- President’s Cup 2026 (2)18 Jul 2026attended
- Movie Night on the Lawn 20266 Jul 2026attended
- Family Pool Party 2026 (3)22 Jun 2026attended
- Cigar and Scotch Evening 202631 May 2026attended
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- positive20 Jun 2026Stuart Lang, Tennis Professional · Front desk
Paid the capital assessment early without being chased. Copied to food and beverage.
- neutral4 Jun 2025Raymond Petit, Controller · Survey
Enquired about adding a spouse mid-year and how the dues would be prorated. Passed to the golf shop.
- negative19 Feb 2025Priya Venkat, Member Services · Email
Reported cold showers in the locker room for the third time this month. Front desk to note the preference on the account.