Junior executive · member #1296
Ingrid Montoya
Joined 18 Jan 2015 via referral
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Unresolved friction on record+13
2 negative interactions logged in the last six months.
- Long tenure-8
12 years of membership.
- Bringing guests-9
7 guests hosted in 90 days — members who introduce others rarely leave.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$4,414
Where they go
Visits by facility across the full 24-month record.
Visit cadence
Sep 24 – Aug 26Event attendance
- Father-Son Scramble 2026 (2)25 Jun 2026attended
- Ryder Cup Match Play 20269 Jun 2026attended
- Derby Day Party 20264 Jun 2026attended
- Ladies Member-Member 202613 May 2026attended
- Back to School Splash 202623 Apr 2026attended
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- negative3 Jun 2026Board Secretary · Front desk
Says the booking system loses their preferences every single time. Front desk to note the preference on the account.
- negative15 Mar 2026Nora Sinclair, Fitness Manager · Survey
Cancelled a private dinner for twelve and moved it to a restaurant in Plano. Copied to food and beverage.
- neutral24 Jan 2026Grace Okonjo, Events Coordinator · Front desk
Enquired about adding a spouse mid-year and how the dues would be prorated. Front desk to note the preference on the account.
- neutral1 Nov 2025Raymond Petit, Controller · Phone
Requested that club correspondence go to their personal address rather than work.