Corporate · member #1292
Stephen Delacroix
Joined 12 Sep 2014 via corporate
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Discretionary spend dropping+12
$875 in the last 90 days against a personal baseline of $1498.
- Unresolved friction on record+8
1 negative interaction logged in the last six months.
- Long tenure-8
12 years of membership.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$4,897
Where they go
Visits by facility across the full 24-month record.
Visit cadence
Sep 24 – Aug 26Event attendance
- President’s Cup 2026 (2)18 Jul 2026attended
- Budget and Dues Presentation 2026 (2)18 Jun 2026attended
- President’s Cup 202627 May 2026attended
- Spring Four-Ball 20265 May 2026attended
- Father-Son Scramble 202624 Feb 2026attended
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- negative4 Jul 2026Board Secretary · Front desk
Says the wine list has not been touched and half of it is unavailable anyway. Raised at the weekly staff meeting.
- negative21 Jun 2025Anita Reyes, Front Desk · Email
Said the halfway house was shut on a Saturday afternoon with no signage.
- neutral29 May 2025Dale Whitcombe, Head Golf Professional · Front desk
Wanted clarification on the monthly guest limit at the pool. Logged for the committee.
- positive13 Oct 2024Nora Sinclair, Fitness Manager · Email
Praised the halfway house menu change, the brisket sandwich in particular. Nothing outstanding.
- neutral11 Oct 2024Board Secretary · Phone
Enquired about parking during the works on the north entrance.