Full golf · member #1273
Hugh Everhart
Joined 19 Aug 2013 via event
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Long tenure-8
13 years of membership.
- Bringing guests-9
8 guests hosted in 90 days — members who introduce others rarely leave.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$14,011
Where they go
Visits by facility across the full 24-month record.
Visit cadence
Sep 24 – Aug 26Event attendance
- Back to School Splash 2026 (4)25 Aug 2026no show
- Junior Golf Clinic 202630 Jul 2026attended
- President’s Cup 2026 (2)18 Jul 2026attended
- Movie Night on the Lawn 20266 Jul 2026attended
- Ryder Cup Match Play 20269 Jun 2026attended
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- neutral1 Jul 2026Board Secretary · Phone
Asked whether junior members may use the fitness centre unaccompanied. Front desk to note the preference on the account.
- positive19 Oct 2025Tom Halloran, Food and Beverage Manager · Front desk
Wrote in to say the valet team went well out of their way during the storm. Copied to food and beverage.
- neutral2 Jul 2025Raymond Petit, Controller · Front desk
Confirmed they will be travelling for most of July and asked us to hold event mail. Escalated to the general manager.
- neutral24 Dec 2024Marissa Ford, Membership Director · Committee
Enquired about parking during the works on the north entrance.