Social · member #1250
Peter Mortimer
Joined 3 Jul 2011 via waitlist
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Unresolved friction on record+8
1 negative interaction logged in the last six months.
- Long tenure-8
15 years of membership.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$1,801
Where they go
Visits by facility across the full 24-month record.
Visit cadence
Sep 24 – Aug 26Event attendance
- Easter Egg Hunt 202618 Aug 2026no show
- Independence Day Cookout 20261 Aug 2026attended
- Junior Golf Clinic 202630 Jul 2026attended
- Back to School Splash 2026 (2)5 Jul 2026attended
- Father-Son Scramble 2026 (2)25 Jun 2026attended
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- negative13 Apr 2026Grace Okonjo, Events Coordinator · Front desk
Complained the Sunday brunch has been cut back with no reduction in price.
- neutral20 Oct 2025Colin Barrow, General Manager · Phone
Requested that club correspondence go to their personal address rather than work.
- neutral30 Jul 2025Nora Sinclair, Fitness Manager · Email
Asked whether junior members may use the fitness centre unaccompanied.
- neutral30 Mar 2025Anita Reyes, Front Desk · Phone
Confirmed they will be travelling for most of July and asked us to hold event mail.