Corporate · member #1243
Rosalind Kingsley
Joined 19 Dec 2010 via corporate
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Visit cadence falling+16
4 visits in the last 90 days against a personal baseline of 6.2 — down 35%.
- Long tenure-8
16 years of membership.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$3,603
Where they go
Visits by facility across the full 24-month record.
Visit cadence
Sep 24 – Aug 26Event attendance
- Independence Day Cookout 20261 Aug 2026attended
- President’s Cup 2026 (2)18 Jul 2026attended
- Ryder Cup Match Play 20269 Jun 2026attended
- Derby Day Party 20264 Jun 2026attended
- Spring Four-Ball 2026 (2)3 Jun 2026no show
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- positive17 Aug 2026Colin Barrow, General Manager · Email
Brought three guests from the reciprocal club and asked whether the tee time cap applies to them.
- positive20 Apr 2026Stuart Lang, Tennis Professional · Phone
Stayed after the member meeting to thank the board for being straight about the pool project.
- negative10 Dec 2025Board Secretary · Email
Says the app logs them out constantly and they have given up on using it.
- positive8 Mar 2025Grace Okonjo, Events Coordinator · Committee
Asked for the crab cake recipe for a dinner party at home. Kitchen sent it over.