Non resident · member #1234
Sandra Sutcliffe
Joined 28 Jun 2010 via waitlist
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Unresolved friction on record+8
1 negative interaction logged in the last six months.
- Extended absence+6
Last on site 70 days ago.
- Long tenure-8
16 years of membership.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$1,134
Where they go
Visits by facility across the full 24-month record.
Visit cadence
Sep 24 – Aug 26Event attendance
- Budget and Dues Presentation 2026 (2)18 Jun 2026attended
- Junior Club Championship 20266 Apr 2026attended
- Trivia Night 202529 Dec 2025attended
- Lobster Boil 20252 Jul 2025attended
- Casino Night 2025 (4)24 Jun 2025no show
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- neutral9 Jul 2026Marissa Ford, Membership Director · Front desk
Asked about the process for putting a membership on hold during a sabbatical. Noted on file.
- negative17 Apr 2026Stuart Lang, Tennis Professional · Email
Told the manager that club dining used to be the reason they joined and no longer is.
- positive6 Jul 2025Marissa Ford, Membership Director · Committee
Has not missed a Wednesday ladies day since March.