Social · member #1229
Justin Chowdhury
Joined 27 May 2010 via referral
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Visit cadence falling+23
7 visits in the last 90 days against a personal baseline of 14.1 — down 50%.
- Long tenure-8
16 years of membership.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$1,694
Where they go
Visits by facility across the full 24-month record.
Visit cadence
Sep 24 – Aug 26Event attendance
- Independence Day Cookout 20261 Aug 2026attended
- Movie Night on the Lawn 20266 Jul 2026attended
- Back to School Splash 2026 (2)5 Jul 2026attended
- Family Pool Party 2026 (3)22 Jun 2026attended
- Ryder Cup Match Play 20269 Jun 2026attended
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- negative23 Feb 2026Colin Barrow, General Manager · Committee
Said the dining room is not what it was and asked directly whether the chef had left.
- positive10 Mar 2025Grace Okonjo, Events Coordinator · Front desk
Signed up for the couples league within an hour of the email going out.
- positive7 Oct 2024Nora Sinclair, Fitness Manager · Front desk
Praised the halfway house menu change, the brisket sandwich in particular. Raised at the weekly staff meeting.