Full golf · member #1226
Patricia Caldwell
Joined 6 May 2010 via referral
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Long tenure-8
16 years of membership.
- Bringing guests-9
36 guests hosted in 90 days — members who introduce others rarely leave.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$14,785
Where they go
Visits by facility across the full 24-month record.
Visit cadence
Sep 24 – Aug 26Event attendance
- Independence Day Cookout 20261 Aug 2026attended
- President’s Cup 2026 (2)18 Jul 2026attended
- Back to School Splash 2026 (2)5 Jul 2026no show
- Family Pool Party 2026 (3)22 Jun 2026attended
- Budget and Dues Presentation 2026 (2)18 Jun 2026attended
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- neutral27 Jul 2026Dale Whitcombe, Head Golf Professional · Front desk
Called to confirm the dress code for the club championship dinner.
- positive21 Mar 2026Anita Reyes, Front Desk · Phone
Has been bringing the same two guests every other Friday and asked about reciprocal cards for them.
- neutral26 Aug 2025Marissa Ford, Membership Director · Front desk
Confirmed their son’s age band for junior competition eligibility. Raised at the weekly staff meeting.
- positive3 Feb 2025Grace Okonjo, Events Coordinator · Email
Said the pool staff were exceptional with their grandchildren over the long weekend. Raised at the weekly staff meeting.