Full golf · member #1190
Timothy Chowdhury
Joined 28 Jun 2007 via waitlist
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Unresolved friction on record+8
1 negative interaction logged in the last six months.
- Long tenure-8
19 years of membership.
- Bringing guests-9
26 guests hosted in 90 days — members who introduce others rarely leave.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$18,988
Where they go
Visits by facility across the full 24-month record.
Visit cadence
Sep 24 – Aug 26Event attendance
- Back to School Splash 2026 (4)25 Aug 2026attended
- President’s Cup 2026 (2)18 Jul 2026attended
- Movie Night on the Lawn 20266 Jul 2026attended
- Back to School Splash 2026 (2)5 Jul 2026attended
- Father-Son Scramble 2026 (2)25 Jun 2026attended
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- negative13 Mar 2026Bethany Cruz, Front Desk · Email
Reported that the junior programme has become too competitive for their child.
- positive3 Feb 2026Grace Okonjo, Events Coordinator · Email
Said the pool staff were exceptional with their grandchildren over the long weekend.
- negative28 Dec 2025Dale Whitcombe, Head Golf Professional · Email
Complained the fitness centre air conditioning has been unreliable since June.
- positive14 Jan 2025Grace Okonjo, Events Coordinator · Survey
Asked to book the private dining room for a fiftieth birthday in the spring.
- positive8 Nov 2024Stuart Lang, Tennis Professional · Survey
Described the club to a guest as the only place their whole family actually agrees on.