Full golf · member #1174
Neil Halvorsen
Joined 1 Sep 2005 via waitlist
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Unresolved friction on record+8
1 negative interaction logged in the last six months.
- Long tenure-8
21 years of membership.
- Bringing guests-9
10 guests hosted in 90 days — members who introduce others rarely leave.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$11,132
Where they go
Visits by facility across the full 24-month record.
Visit cadence
Sep 24 – Aug 26Event attendance
- Junior Golf Clinic 202630 Jul 2026attended
- President’s Cup 2026 (2)18 Jul 2026no show
- Back to School Splash 2026 (3)16 Jul 2026attended
- Movie Night on the Lawn 20266 Jul 2026attended
- Back to School Splash 2026 (2)5 Jul 2026attended
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- negative5 Jul 2026Bethany Cruz, Front Desk · Phone
Says the booking system loses their preferences every single time. Front desk to note the preference on the account.
- neutral7 Jan 2026Grace Okonjo, Events Coordinator · Front desk
Enquired about parking during the works on the north entrance.
- positive30 Oct 2025Bethany Cruz, Front Desk · Front desk
Said the pool staff were exceptional with their grandchildren over the long weekend. Logged for the committee.
- positive23 Feb 2025Board Secretary · Front desk
Says the fitness centre refresh is the reason they renewed the family membership.