Social · member #1167
Thomas Sanderson
Joined 13 Feb 2004 via waitlist
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Unresolved friction on record+8
1 negative interaction logged in the last six months.
- Visit cadence rising-6
Visits up 26% on this member's own baseline.
- Long tenure-8
23 years of membership.
- Bringing guests-9
10 guests hosted in 90 days — members who introduce others rarely leave.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$3,282
Where they go
Visits by facility across the full 24-month record.
Visit cadence
Sep 24 – Aug 26Event attendance
- Back to School Splash 2026 (4)25 Aug 2026attended
- Easter Egg Hunt 202618 Aug 2026attended
- Junior Golf Clinic 202630 Jul 2026attended
- Movie Night on the Lawn 20266 Jul 2026attended
- Father-Son Scramble 2026 (2)25 Jun 2026attended
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- negative30 Jun 2026Stuart Lang, Tennis Professional · Phone
Says the wine list has not been touched and half of it is unavailable anyway. Follow-up scheduled for next month.
- neutral29 Jul 2025Raymond Petit, Controller · Email
Called to confirm the dress code for the club championship dinner.
- positive25 Feb 2025Bethany Cruz, Front Desk · Committee
Has not missed a Wednesday ladies day since March. Will revisit at renewal.