Full golf · member #1161
Dimitri Hollister
Joined 10 Oct 2003 via referral
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Long tenure-8
23 years of membership.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$6,668
Where they go
Visits by facility across the full 24-month record.
Visit cadence
Sep 24 – Aug 26Event attendance
- Back to School Splash 2026 (4)25 Aug 2026attended
- Easter Egg Hunt 202618 Aug 2026attended
- Cigar and Scotch Evening 202631 May 2026attended
- President’s Cup 202627 May 2026attended
- Ladies Member-Member 202613 May 2026attended
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- neutral12 Jan 2026Tom Halloran, Food and Beverage Manager · Email
Called about a duplicate charge on the November statement. Posting error, resolved same day. Membership director to follow up.
- positive8 Sep 2025Colin Barrow, General Manager · Committee
Praised the halfway house menu change, the brisket sandwich in particular.
- negative8 May 2025Marissa Ford, Membership Director · Email
Complained that nobody returned their call about a private event enquiry.