Social · member #1157
Hugh Halvorsen
Joined 21 Aug 2003 via referral
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Unresolved friction on record+8
1 negative interaction logged in the last six months.
- Long tenure-8
23 years of membership.
- Bringing guests-9
6 guests hosted in 90 days — members who introduce others rarely leave.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$3,968
Where they go
Visits by facility across the full 24-month record.
Visit cadence
Sep 24 – Aug 26Event attendance
- Independence Day Cookout 20261 Aug 2026attended
- Back to School Splash 2026 (3)16 Jul 2026attended
- Back to School Splash 2026 (2)5 Jul 2026attended
- Father-Son Scramble 2026 (2)25 Jun 2026attended
- Family Pool Party 2026 (3)22 Jun 2026attended
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- positive13 Apr 2026Raymond Petit, Controller · Phone
Brought a prospective member to lunch unprompted and gave them the full tour.
- negative5 Apr 2026Raymond Petit, Controller · Front desk
Says the app logs them out constantly and they have given up on using it.
- negative14 May 2025Marissa Ford, Membership Director · Phone
Reported that the junior programme has become too competitive for their child.
- neutral18 Nov 2024Marissa Ford, Membership Director · Committee
Left a jacket in the locker room; returned to them the following week.