Junior executive · member #1150
Hannah Rangarajan
Joined 31 Mar 2003 via legacy
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Visit cadence rising-6
Visits up 30% on this member's own baseline.
- Long tenure-8
23 years of membership.
- Bringing guests-9
8 guests hosted in 90 days — members who introduce others rarely leave.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$8,216
Where they go
Visits by facility across the full 24-month record.
Visit cadence
Sep 24 – Aug 26Event attendance
- Independence Day Cookout 20261 Aug 2026no show
- President’s Cup 2026 (2)18 Jul 2026attended
- Movie Night on the Lawn 20266 Jul 2026attended
- Back to School Splash 2026 (2)5 Jul 2026attended
- Family Pool Party 2026 (3)22 Jun 2026attended
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- positive8 Jul 2026Raymond Petit, Controller · Committee
Complimented the bunker work on 7 and 12; said the course looks the best it has in a decade. Member declined a call back.
- neutral6 Apr 2026Board Secretary · Survey
Wanted to know whether the courts are lit for evening play through the winter.
- positive25 Nov 2025Anita Reyes, Front Desk · Front desk
Wants to turn the standing Thursday game into a fourball and is looking for a fourth.
- negative21 Nov 2025Bethany Cruz, Front Desk · Committee
Reported cold food twice in one week. Did not want it comped, wanted it noted.
- positive28 Jul 2025Tom Halloran, Food and Beverage Manager · Phone
Wrote in to say the valet team went well out of their way during the storm.
- neutral4 Jun 2025Priya Venkat, Member Services · Front desk
Wanted to know whether the reciprocal list has changed this year.