Non resident · member #1133
Nancy Devereaux
Joined 6 Dec 2001 via waitlist
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Unresolved friction on record+8
1 negative interaction logged in the last six months.
- Long tenure-8
25 years of membership.
- Bringing guests-9
12 guests hosted in 90 days — members who introduce others rarely leave.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$8,752
Where they go
Visits by facility across the full 24-month record.
Visit cadence
Sep 24 – Aug 26Event attendance
- President’s Cup 2026 (2)18 Jul 2026attended
- Back to School Splash 2026 (3)16 Jul 2026attended
- Back to School Splash 2026 (2)5 Jul 2026no show
- Father-Son Scramble 2026 (2)25 Jun 2026attended
- Ryder Cup Match Play 20269 Jun 2026attended
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- negative7 Jun 2026Raymond Petit, Controller · Survey
Objected to the new cart path policy and wanted to know who made the decision.
- neutral24 Sep 2025Colin Barrow, General Manager · Front desk
Updated billing address after a move within Preston Hollow.
- positive6 Jun 2025Colin Barrow, General Manager · Email
Stopped by the shop to thank Dale for the fitting. Says the new irons have taken four strokes off.
- neutral17 Mar 2025Nora Sinclair, Fitness Manager · Front desk
Requested the club history booklet as a family gift.
- positive12 Nov 2024Nora Sinclair, Fitness Manager · Phone
Has not missed a Wednesday ladies day since March.