Non resident · member #1103
Robert Harlow
Joined 29 Jul 1995 via waitlist
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Visit cadence falling+34
1 visits in the last 90 days against a personal baseline of 4.7 — down 79%.
- Discretionary spend dropping+22
$0 in the last 90 days against a personal baseline of $694.
- Unresolved friction on record+8
1 negative interaction logged in the last six months.
- Long tenure-8
31 years of membership.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$1,622
Where they go
Visits by facility across the full 24-month record.
Visit cadence
Sep 24 – Aug 26Event attendance
- Casino Night 202624 Mar 2026attended
- New Member Reception 202620 Mar 2026no show
- Spring Four-Ball 2025 (2)29 Oct 2025attended
- Movie Night on the Lawn 2025 (2)8 Oct 2025attended
- Breakfast with Santa 202519 Sep 2025attended
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- negative10 Apr 2026Board Secretary · Email
Reported cold food twice in one week. Did not want it comped, wanted it noted.
- neutral26 Mar 2026Stuart Lang, Tennis Professional · Front desk
Confirmed their son’s age band for junior competition eligibility.
- neutral25 Dec 2025Bethany Cruz, Front Desk · Email
Enquired about changing membership category at renewal.
- neutral12 Dec 2025Dale Whitcombe, Head Golf Professional · Email
Called about a duplicate charge on the November statement. Posting error, resolved same day.
- positive1 May 2025Dale Whitcombe, Head Golf Professional · Email
Says the fitness centre refresh is the reason they renewed the family membership.
- positive2 Mar 2025Grace Okonjo, Events Coordinator · Survey
Praised the halfway house menu change, the brisket sandwich in particular. Copied to food and beverage.